We accept return requests for eligible orders, including international orders arranged by request, within 30 calendar days after delivery. To request a return authorization (RMA), email Admin@CopyCopyCatCat.com with your order number and the reason for the return. The approved return must be shipped within seven calendar days after the RMA number is issued. Returns sent without an RMA may be refused or delayed.
Customers are responsible for all return-shipping costs, including returns involving a claimed defect, except where prohibited by law. We recommend using a trackable, insured shipping method. The CopyCat™ Store is not responsible for a return until it is received.
Returned products must be complete, include all supplied accessories, and be free from damage beyond reasonable inspection or testing. Opened products are subject to a 15% restocking fee. The restocking fee is waived when we verify that the product is defective. Original shipping charges, if any, are nonrefundable.
We may require reasonable troubleshooting before classifying a product as defective. If a return is approved, the refund will be issued to the original payment method within 10 business days after the product is received and inspected. Your financial institution may require additional processing time.
Before returning a CopyCat™, copy any files you wish to keep to another location. For your privacy and security, every returned drive is securely erased upon receipt. We do not preserve, inspect, recover, or return files stored on a returned drive.
This One-Year Limited Warranty applies only to the original purchaser of a CopyCat™ product delivered within the United States or internationally by prior arrangement. The warranty begins on the date of delivery and covers verified defects in the CopyCat™ hardware under normal use for one year.
For warranty service, contact Admin@CopyCopyCatCat.com and provide the order number and a description of the problem. We may require reasonable troubleshooting and proof of purchase before approving a claim. For an approved claim, the customer pays to ship the product to us. We pay the cost of shipping the repaired or replacement product back to a United States address. International purchasers pay international shipping both ways for warranty service, except where applicable law requires otherwise.
Our obligation under this limited warranty is, at our discretion, to repair the defective product or replace it with the same or a reasonably comparable product.
Each purchase includes reasonable setup and troubleshooting assistance by email or phone. Email is preferred. We generally attempt to respond within two business days, but response times are not guaranteed. Support does not include computer repair, MS-Windows repair, data recovery, transferring files between computers, or unrelated technical services unless separately arranged.
Email: Admin@CopyCopyCatCat.com
Phone: (557) 777-9365
To the extent permitted by law, implied warranties are limited to the duration of this written warranty. We are not liable for incidental or consequential damages. Some states do not allow limitations on implied warranties or the exclusion of incidental or consequential damages, so these limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
Warrantor: LAREW, LLC, 11710 Administration Drive, Suite 23, St. Louis, MO 63146.
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